borneo138Terms of Use

These terms set out the conditions under which we at borneo138 provide our gaming and entertainment services to members in jurisdictions where we are licensed to operate. By opening an account with borneo138, you agree to these terms and understand our obligations to you and your obligations to us.

Our platform operates in select jurisdictions where online gaming and wagering are permitted by local law. Access to borneo138 is restricted by geography, and it is your responsibility to verify that you are eligible to use our services before registering. These terms cover account opening, deposits, withdrawals, bonus claims, dispute resolution, and our liability to you as a member.

We encourage you to read these terms in full. If you have questions about any section, contact our support team before opening your account.

Account Opening and Eligibility at borneo138

When you register for a borneo138 account, you confirm that you are of legal age in your jurisdiction and that opening an account complies with your local law. We do not offer services in jurisdictions where online wagering is prohibited. It is your responsibility to verify that borneo138 is available and lawful in your location before you proceed.

To open an account, you provide your legal name, date of birth, email address, and phone number. You create a password that only you know. We recommend using a strong, unique password that you do not reuse on other platforms. You are responsible for keeping your password confidential and for all activity that occurs under your account.

We require Know Your Customer (KYC) verification before you can deposit or withdraw. You provide a valid identity document (KTP, passport, or driver's licence) and proof of residence. Our compliance team reviews these documents within a few hours. Once verified, your account is cleared for deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers to mobile banking, local payment, online payment, or e-wallet accounts.

Deposits and Withdrawals

We at borneo138 accept deposits from verified members using the payment methods listed in your account. Deposit minimums vary by method but typically start at our welcome offer. Once your deposit is submitted, it settles within minutes for e-wallets (mobile banking, local payment, online payment, e-wallet) and within standard banking hours for bank transfers. Your account balance updates immediately upon settlement, and you can access all game categories.

Withdrawal requests are reviewed by our compliance team to verify your account status and ensure anti-money-laundering compliance. We do not promise fixed withdrawal times. Most withdrawals clear within 24 business hours once approved, but actual processing times depend on your payment provider and daily transaction volume. Bank transfers may take longer than e-wallet transfers due to banking system delays.

You may only withdraw funds that belong to you. This includes your personal deposits, any unused bonus balance after meeting turnover requirements, and your weekly cashback credit. Withdrawals are returned to the payment method you used to deposit, or to a verified alternative method linked to your account.

Bonus Terms and Conditions

When you open a borneo138 account and make your first deposit, you become eligible for our welcome offer. The welcome offer is not a fixed amount—it scales based on your deposit size and is subject to the turnover requirement specified in your promotion terms. Your welcome offer credit is deposited automatically once your account is verified and your deposit settles.

To claim the value of your welcome offer, you must meet the turnover requirement by placing bets or playing games. The turnover multiplier and eligible categories are detailed in your Active Promotions section. Once you meet the requirement, your remaining bonus balance becomes withdrawable. Bonus balances do not expire once credited, but your promotion terms may set a deadline for meeting the turnover requirement.

Our weekly cashback programme rewards all active members. Every Monday, we credit a percentage of your prior week's turnover to your account. The percentage depends on your tier, which advances automatically as your cumulative activity grows. Cashback is immediately withdrawable—no turnover multiplier applies. Tier status resets quarterly.

Game Mechanics and Gameplay

All slot games and number games on borneo138 operate on random-number generators (RNG) that ensure independent, unpredictable outcomes. Each spin or draw is separate—no previous result affects the next. Our RNG is regularly tested by third parties to ensure fairness.

Sports betting, esports, and live-dealer games depend on real-time data from official providers. Sports outcomes (Liga 1 matches, Piala AFF tournaments, Champions League fixtures) are determined by the official competition organiser. Live-dealer games are broadcast in real time with real dealers and transparent gameplay. All payouts are calculated according to the odds or payout table displayed in the game or betting interface at the time you place your bet.

Account Security and Data Protection

We at borneo138 protect your personal data using industry-standard encryption and security practices. All communication between your device and our servers is encrypted. Your password is never stored in plain text. We do not share your personal information with third parties outside our compliance and payment-processing partners.

You are responsible for keeping your account secure. Do not share your password with anyone. Enable two-factor authentication (2FA) in your account settings for an extra security layer. If you suspect unauthorized access, contact our support team immediately. We will help you secure your account and review any unauthorized activity.

Jurisdiction and Service Availability

We operate borneo138 only in jurisdictions where online gaming and wagering are permitted by local law. Access is restricted by geography. If you are in a location where our services are prohibited, you cannot register or use the platform. It is your responsibility to verify that borneo138 is available and lawful in your jurisdiction before you open an account.

Users are responsible for verifying that their access and use of borneo138 comply with their own jurisdiction's regulations. We do not offer our services where online wagering is prohibited. Services are available only where local law permits.

Dispute Resolution and Member Rights

If you believe there is an error in your account balance, a game outcome, or a promotion claim, contact our support team with details of the issue. We will review your account history and game logs to investigate. Our team can resolve most disputes within 24 business hours.

If you are not satisfied with our response, you may escalate your dispute through our formal complaint process. We will provide you with the steps to lodge a formal complaint and the timeline for our review. We aim to resolve all disputes fairly and transparently.

Changes to Terms and Service Interruptions

We at borneo138 may update these terms from time to time. We will notify you of material changes via email or through your account dashboard. Your continued use of borneo138 after changes are posted means you accept the updated terms.

We aim to keep borneo138 available at all times, but we do not guarantee continuous operation. System maintenance, payment-provider outages, or technical issues may temporarily interrupt service. We will make reasonable efforts to notify you of planned maintenance in advance. We are not liable for losses arising from temporary service interruptions outside our control.

Prohibited Conduct

We reserve the right to close your account and forfeit any balance if we discover that you have engaged in prohibited conduct. Prohibited activities include but are not limited to:

• Providing false information during registration or verification.
• Using multiple accounts to claim multiple welcome offers or bonuses.
• Attempting to circumvent our security measures or exploit game systems.
• Engaging in money laundering, fraud, or other illegal activity.
• Harassing or abusing our support staff.
• Accessing borneo138 from a jurisdiction where our services are prohibited.

Liability and Limitation

We provide borneo138 on an "as is" basis. We do not guarantee that all features will be error-free or that service will be uninterrupted. We are not liable for losses arising from your personal use of the platform, including losses from gameplay, incorrect account entries, or unauthorized access due to your failure to keep your password secure.

Our liability to you is limited to the amount of funds in your account at the time the loss occurs, except where local law forbids such limitations.

Closing Your Account

You may close your borneo138 account at any time by contacting our support team. We will process your closure within a few business days. Before we close your account, we will pay out any withdrawable balance to your registered payment method, subject to our standard verification and review process. Once closed, your account cannot be reopened—you would need to register a new account.

These terms govern your use of borneo138. If you have questions about any section or need clarification, our support team is available to help. Thank you for being part of the borneo138 community across our service areas in Jakarta, Surabaya, Bandung, Medan, and Semarang.