borneo138 Platform Privacy Notice

This page describes what we collect when you use borneo138 and how we keep that data protected. We operate our platform in jurisdictions where online gaming and wagering are permitted under local law, and we handle your personal information according to the privacy standards applicable in those regions.

When you register an account, deposit funds, or play games on borneo138, we collect certain information to verify your identity, process your payments, and deliver our service securely. We do not sell your data to third parties, and we limit access to your information to our internal teams and trusted payment processors.

This notice explains what data we collect, how we use it, who may access it, and what rights you have over your information.

What Data We Collect on borneo138

We collect information in several categories when you use borneo138:

• Account registration data: Your full legal name, date of birth, email address, phone number, and residential address. We require this information to verify your identity and comply with anti-money-laundering regulations.
• Identity verification documents: Copies of your KTP, passport, driver's licence, or other government-issued ID. We store these securely and use them only for verification purposes.
• Payment information: Details of your deposits and withdrawals, including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details). We do not store your full payment credentials—payment processors handle that directly.
• Account activity: Records of your gameplay, bets placed, winnings, losses, and session history. This data helps us calculate your tier status, weekly cashback, and referral rewards.
• Device and connection data: Your IP address, device type, browser information, and approximate location. We use this to detect fraud and ensure account security.
• Communication records: Any messages you send to our support team, including live chat transcripts and email correspondence.

We collect this data only when you provide it directly or when it is generated automatically during your use of borneo138. We do not collect data from third-party sources unless you authorize us to do so.

How We Use Your Data

We use the information we collect for the following purposes:

• Account verification: We verify your identity to comply with Know Your Customer (KYC) regulations and prevent fraud.
• Payment processing: We use your payment details to process deposits and withdrawals through our payment partners.
• Gameplay and account management: We track your activity to calculate your account balance, tier status, weekly cashback, and promotional eligibility.
• Security and fraud prevention: We monitor your account for suspicious activity and use your device and connection data to detect unauthorized access.
• Customer support: We use your contact information and communication history to respond to your inquiries and resolve issues.
• Legal compliance: We retain records to comply with financial regulations, tax requirements, and anti-money-laundering laws in the jurisdictions where we operate.

We do not use your data for marketing purposes unless you explicitly consent. We do not sell your information to third parties for their own use.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to deliver our service. These include:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners (online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals.
• Identity verification providers: We may use third-party services to verify your identity documents.
• Compliance and regulatory authorities: We may disclose information to government agencies, financial regulators, and law enforcement if required by law.
• Game providers: Our slot game providers, live-dealer studios, and sports data partners receive anonymized gameplay data to operate their services.

All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We do not authorize them to use your information for their own marketing or commercial purposes.

Data Security and Encryption

We protect your data using industry-standard encryption and security measures. All communication between your device and our borneo138 servers is encrypted using TLS (Transport Layer Security). Your password is never stored in plain text—we use cryptographic hashing to secure it.

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Access to your personal data is restricted to authorized borneo138 staff and is logged for accountability. We implement two-factor authentication (2FA) as an optional security feature to protect your account from unauthorized access.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on borneo138 to enhance your experience. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and analyze how you use our platform.

We use two types of cookies: essential cookies (required for the platform to function) and analytics cookies (to understand user behavior and improve our service). You can disable non-essential cookies in your browser settings, though this may affect your experience on borneo138.

Your Rights and Data Access

You have the right to access, correct, and delete your personal data. If you wish to review the information we hold about you, request corrections, or ask us to delete your account and associated data, contact our support team. We will respond to your request within a reasonable timeframe, subject to legal obligations that may require us to retain certain information.

You also have the right to withdraw consent for data processing at any time. If you withdraw consent, we may not be able to continue providing borneo138 services to you, as verification and payment processing require your data.

Data Location and Cross-Border Transfers

Our borneo138 servers may be located outside your jurisdiction. When you use our platform, your data may be transferred to and stored in countries other than where you reside. These countries may have different data protection laws than your home country. By using borneo138, you consent to this cross-border data transfer.

We take steps to ensure that your data receives adequate protection regardless of where it is stored, including through contractual safeguards with our service providers.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated notice on borneo138 and updating the effective date. Your continued use of our platform after such changes constitutes your acceptance of the updated notice.

Contact Us About Your Privacy

If you have questions about this privacy notice, wish to exercise your data rights, or have concerns about how we handle your information, contact our support team. We are available via live chat, email, or phone depending on your location. Members in Jakarta, Surabaya, Bandung, Medan, and Semarang can reach us through the same support channels.

We take your privacy seriously and are committed to protecting your data while delivering the borneo138 service you expect. Our privacy practices are designed to balance your security with your ability to enjoy our platform across sports betting, live-dealer games, slots, and esports markets.